Everyday accuracy
Do answers match the information you approve? I check the details customers rely on, from services and opening hours to delivery and returns.
OO.STUDIO / AI CHATBOT REVIEWS
Put your chatbot
to the test.
Is it giving customers answers your business can stand behind?
I check how your chatbot handles everyday questions, misleading instructions and the moments when it should ask a person for help.
Enquire about a review01 / WHAT I CHECK
Helpful when it can be.
Honest when it can’t.
Policy under pressure
Does it stick to your policies when someone supplies a made-up discount, claims to be a staff member or asks it to ignore its instructions?
Knowing its limits
Does it admit when information is missing? I look for invented promises, contradictory replies and claims that an action has happened when it hasn’t.
Getting help from a person
Can a customer reach the right next step? I review the clarity of handover and how the conversation handles requests for private information.
02 / WHAT YOU RECEIVE
Clear findings.
Useful next steps.
A short report you can discuss with your developer or chatbot provider, with the important observations prioritised.
The conversation, in context
Exact examples, the expected behaviour and what I actually observed. Suspected failures are rechecked in fresh conversations.
Practical recommendations
What matters to your customers, what needs attention first and suggested changes to answers, settings or handover.
One targeted recheck
After your agreed fixes, I revisit the flagged examples and record what changed. Implementation can be scoped separately.
03 / BEFORE I BEGIN
A clear scope.
A fair assessment.
Agreed with you
I agree the chatbot, questions and boundaries with the owner or authorised team before testing. I use fictional examples and test data, and share findings privately.
Useful within its limits
This is a review of customer-facing behaviour. It is not a full penetration test, security certification or guarantee. Account access, payment systems and underlying infrastructure are outside this service.
For the chatbot you already use
I also create SayGday.ai. That connection is disclosed upfront. My recommendations can help improve your existing setup; switching platforms is not required.
Evidence on both sides
I report what worked as well as what didn’t. A chatbot giving a wrong answer, following an unwanted instruction and performing an unauthorised action are different findings, and I describe them accurately.
LET’S TAKE A LOOK
Bring me your chatbot.
Tell me your website address, the chatbot you use and what you want to be confident about. I’ll reply with a proposed scope and quote.