Privacy Policy

1. Who we are

oo studio ("oo studio", "we", "us" or "our") is a digital studio based in Canberra, Australian Capital Territory, Australia. We are committed to protecting your personal information and handling it in an open and transparent way, consistent with the Privacy Act 1988 (Cth) (the "Privacy Act") and the Australian Privacy Principles ("APPs").

This policy explains what personal information we collect through this website (oo.studio) and in the course of providing our services, how we hold, use and disclose it, and how you can exercise your rights in relation to it.

2. Personal information we collect

We collect personal information that is reasonably necessary for the conduct of our business. Depending on your dealings with us, this may include:

• Contact and enquiry information — your name, email address and the contents of any message you submit through our contact form or send to hello@oo.studio;
• Business and project information — information you provide in connection with a proposal, engagement or project, including your organisation, role and billing details;
• Technical information — information collected automatically when you visit this website, such as your IP address, browser type, device type, pages viewed and the date and time of your visit, as recorded in standard server logs maintained by our hosting provider.

This website does not currently use advertising, profiling or third-party analytics cookies. If that changes, we will update this policy before doing so.

We do not actively seek to collect sensitive information (as defined in the Privacy Act). Please do not include sensitive information in messages to us unless it is necessary.

3. How we collect it

We collect personal information directly from you — for example, when you submit our contact form, email us, engage us for services or otherwise deal with us. Limited technical information is collected automatically by the infrastructure that serves this website.

Our contact form is processed by Netlify, our website hosting and form-handling provider. Information you submit through the form is transmitted to and stored by Netlify on our behalf before being made available to us.

4. Why we collect, hold and use it

We collect, hold and use personal information for the following purposes:

• to respond to your enquiries and communicate with you;
• to provide, administer and improve our services;
• to prepare proposals, perform contracts and manage billing;
• to operate, secure and improve this website;
• to comply with our legal and regulatory obligations; and
• for other purposes to which you have consented or that you would reasonably expect.

We do not use personal information for direct marketing without your consent, and we do not sell personal information.

5. Disclosure of personal information

We may disclose personal information to:

• service providers that support the operation of our business and this website, such as hosting, form-processing, email and productivity providers, on terms that require them to handle it appropriately;
• professional advisers, such as accountants, insurers and lawyers, where reasonably required; and
• government agencies, regulators or other parties where required or authorised by law.

Overseas disclosure

Some of our service providers (including Netlify, whose infrastructure is located in the United States and other jurisdictions) store or process information outside Australia. Where we disclose personal information overseas, we take reasonable steps consistent with APP 8 to ensure the recipient handles it in a manner consistent with the APPs.

6. Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include encryption of data in transit, access controls on the systems we use, and limiting collection to what we actually need. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as it is needed for the purposes described in this policy or as required by law, after which we take reasonable steps to destroy or de-identify it.

7. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us at hello@oo.studio. We will respond within a reasonable period (usually within 30 days). We may need to verify your identity before providing access. If we refuse a request, we will give you written reasons and information about how you may complain about the refusal.

8. Complaints

If you believe we have breached the Privacy Act or the APPs, please contact us first at hello@oo.studio with the details of your concern. We take complaints seriously and will investigate and respond within a reasonable period.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992.

9. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be published on this page with its effective date. Material changes will be noted on this website.

10. Contact us

oo studio
Canberra, Australian Capital Territory, Australia
hello@oo.studio