Need a hand?
I’m right here.

1. Get in touch

• Email: hello@oo.studio
• Phone: 0424 288 007
• Hours: Monday to Friday, Canberra time

I usually reply within one business day. If I miss your call, I’ll get back to you. For anything urgent, like your website being down, a phone call is the quickest way to reach me.

When you email, include your business name and your website address so I can find everything straight away.

2. Changes to your website

Every website I look after has an Owner login link in its footer. Tap it, sign in with the 6-digit code emailed to you, and write down what you’d like changed. No passwords to remember.

• Requests are text only. To add new photos or images, email them to hello@oo.studio.
• I check every change before it goes live. Nothing on your website changes by itself.
• Your plan includes as many small changes as you need, done within 24 hours (Mon–Fri).
• A small change is something like updating text, prices, photos or opening hours, adding a product, or fixing something that’s broken. Bigger jobs, like new pages or new features, are quoted separately, and I’ll always tell you the cost before starting.

You can also email your request if that’s easier.

3. Something not working

Fixes are always included. If something on your website or online shop isn’t working, let me know:

• which page it’s on (a link is perfect)
• what you expected and what happened instead
• the device and browser you were using, if you know

A screenshot helps too. I’ll let you know once it’s fixed.

4. Billing and payments

• Pro is A$60 a month, paid automatically by direct debit or card, in Australian dollars.
• Your plan is billed from the day you sign up.
• oo.studio is not registered for GST, so there is no GST to add.
• Domain costs, payment processing for online shops and any extras you approve are separate.

Need a receipt, want to change how you pay, or think something’s been charged in error? Email hello@oo.studio with your business name and the date and amount of the payment. I’ll look into it within one business day and put right any mistake.

5. Cancelling your plan

Pro is month to month with no lock-in. To cancel, email hello@oo.studio or call me. Your service runs through the period you’ve already paid for.

If you move on, your domain, words, photos, logo and customer data go with you, and I’ll help you take them. The website design and code stay with oo.studio. Hosting and your SayGday chatbot finish when your plan ends.

The full details are in my terms.

6. Business details

oo.studio
ABN 37 702 004 608
Civic Quarter, Level 1, 68 Northbourne Avenue
Canberra ACT 2600, Australia

Read my terms and privacy policy.